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Team Leader (Nights)

Job Title: Team Leader (Nights)
Contract Type: Permanent
Location: Bristol
Industry:
IT
Salary: 32029-33799
Start Date: ASAP
Reference: 3744
Job Published: August 28, 2019 14:02

Job Description

Team Leader (Nights)
Are you interested in managing a fast paced, innovative environment where customer focus is at the forefront of everything we do? Can you adapt to rapidly changing priorities? Do you have a background in people management?

You will assist in the 24 hour operational management of a team that sits in the Operations Centre, working on a 12 hour night shift from 19.30pm-7.30am, on a 4 on, 4 off rota. The centre provides a range of services and functions to internal and external customers alike, for both Bristol City Council and a number of other local authorities and housing associations. These include our rapidly expanding telecare/telehealth monitoring services, customer care issues, lone worker, security alarm monitoring, emergency response and CCTV.

 

Directorate
Growth and Regeneration
Job Type
Customer Services, Management
Working Hours
Full Time
Employment Type
Permanent
Location
100 Temple Street BS1 6AG
Pay Grade
BG11
Salary
£32,029 - £33,799
DBS
Not Applicable
Closing Date
05/09/2019
Ref No
3744
Documents
Employee Specification
(PDF, 170.64kb)
Job Description
(PDF, 191.38kb)
The role sits in our a new state of the art, multi-purpose Operations Centre, that has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms. 

The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services.

You will need to determine and ensure effective day to day service provision within the Operations Centre - crime reduction, traffic management, life and limb telecare/telehealth services; and to lead a team by providing effective supervision and specialist technical support to staff and advice to customers, to achieve optimal and timely resolution of complex and/or escalated queries, including complaints.

An essential part of the role is to deliver the highest level of solution-orientated customer care and support, when dealing with both internal and external customers, building supportive customer relationships; and adding significant value to all the services supported through effective communication and liaison with customers, clients, other sections, departments and organisations. You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the new Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond.

Well-developed people skills are essential, and you should be skilled in communication, motivation and performance monitoring; along with staff development, and building customer relationships.

You will have relevant experience in supervision or management, and it would be an advantage to have a good knowledge of an emergency control or monitoring station environment. 

This post is sjubject to Police vetting (NPPV 2).

Please note applicants from the previous round of recruitment need not apply.

For further information please contact the Operation Centre Managers - Amy Kedward on: 0117 9223368, or Gareth Mills on: 0117 9223242, or alternatively Alison Barnfather on: 0117 3521635