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Systems Support Engineer

Job Title: Systems Support Engineer
Contract Type: Permanent
Location: London
Start Date: ASAP
Reference: 030694
Job Published: July 29, 2019 12:20

Job Description

Systems Support Engineer 030694
Organisation - AP JNP Infrastructure
Job - Signal
Position Type - Full Time
Grade: Q2
Salary: £52,907 (dependant on skills, knowledge and experience)
Location: Stratford Market Depot  (with travel to other TfL locations on a regular basis)


London Underground is one of the world’s most famous metro systems and is responsible for more than 3.5 million passenger journeys a day. It has 11 lines covering 402km and serving 270 stations. During peak hours, more than 500 trains are in operation.


We have a great opportunity for a Systems Support Engineer to Identify unexpected behaviour, intermittent failure or sequence of events following a reported incident on the TBTC/CBTC equipped Lines, and if required, on the ATC Lines as directed by the TBTC System Support Manager.


You will support 1st line (operating railway) response teams in Signals, Fleet and LU Operations with technical support  and use results of such analysis to suggest initiatives to improve reliability of the ATC/CBTC/TBTC systems and where possible assist in their implementation.


Using appropriate 2nd Line (Workshop) Maintenance Device equipment, you will carry out testing of hardware and software for the ATC/CBTC/TBTC Central, Wayside and train-borne equipment, ensuring repair costs of the ATC/CBTC/TBTC equipment is controlled and minimised to an efficient level. 


You will also manage a small team of Technicians to ensure all 2nd line testing activities are completed in an efficient and effective manner


You will be required to work with others from multiple engineering disciplines, including Signalling, Rolling Stock and 3rd party suppliers / maintainers


You will be accountable for ensuring the safety, health and wellbeing of customers, workforce and others impacted by the Directorate’s activities and achieving excellence in HSE management maturity, through the development of a positive safety, environment and wellbeing culture, with teams invested in managing and improving HSE performance, and the discharge of personal and team HSE accountabilities as detailed in the TfL Management System.

Key Accountabilities:


Post holder will manage a small team of technicians on a day to day basis to ensure workload of SLMD operation is covered, whilst maintaining quality standards and managing performance.
Post holder will carry out hardware testing of ATC/CBTC/TBTC equipment using Second Line test equipment.
Ensure Maintenance and upkeep of Second Line test equipment and associated tools is completed
Post holder will propose, create and develop innovative solutions to problems.
Provide reports on outcomes of medium and long term log analysis highlighting conclusions with regard to system availability and reliability. Analysis logs to identify faults / unexpected behaviour and thereby identify software bugs and/or hardware failure.
The post holder will be required to work with others from multiple engineering disciplines, including Signalling, Rolling Stock and 3rd part maintainers.
Day to day configuration management of ATC/CBTC/TBTC Assets

Skills, Knowledge & Experience


All of the below are essential unless stated desirable





Able to use test equipment to diagnose electronic circuits to board and component level and analyse results
Capable of performing electronic rework/repair to IPC-A-610 Class 3 standard using IPC 7711/7721 compliant methodologies
Ability to speedily assess complex situations and formulate appropriate plans to drive response and asset improvements
Data interrogation, manipulation and analysis
Proven ability to communicate with people at all levels, including both external and internal stakeholders, to shape and influence how the Head of Signals team is perceived in a positive and consistent manner.
Writing maintenance procedures and/or training documentation
Full UK driving license to be held



HND or relevant equivalent professional qualification
Practical working knowledge of electronics fault-finding and repairs
In-depth knowledge of railway signalling, control and train control systems, and must be capable of becoming a safety critical license holder in the relevant field  (1.3.260 Signalling Electronics Tester, 1.4.230 Combined Signalling Maintainer & Fault Finder) including holding relevant track side working and safety licenses.
Configuration Management and Asset Management Systems (Ellipse, Maximo, SAP)
Safety related rules, policies, directives and procedures relating to a railway environment
Data analysis of signalling and control systems
Able to create computer programs with one or more popular programming languages (such as Visual Basic, C++, Perl etc)


Experience and knowledge of fault finding operations especially in the ATC signalling and Control environments
Practical electronics fault-finding to component level, preferably in a safety-critical environment
Experience of working with and influencing a range of internal and external stakeholders
Experience of LU working practices and maintenance procedures
Experience of mentoring and or training technical staff
Experience of working in a multi disciplinary team
Equality and Diversity


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age or disability status.



Application Process


Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.



The closing date for applications is Friday 9th August  2019 @ 23:59


We may close this advert early if we receive a high volume of suitable applications. 

Additional Information


Please Note: Occasional unsocial hours working (up to 10%) would be expected for this role, but normal core business hours Monday to Friday will apply for the majority of the role. Applicants must hold a full UK driving license and a Safety on the Track certification to Individual Working Alone level will be required for role holder.


In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

Final salary pension scheme 
Free travel for you on the TfL network 
A 75% discount on National Rail Season Ticket and interest free loan 
29 days annual leave plus public and bank holidays 
Private healthcare discounted scheme (optional) 
Tax-efficient childcare payments
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel