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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Leatherhead
Start Date: ASAP
Reference: WG236
Job Published: December 11, 2018 11:05

Job Description

We are looking to hire experienced a Service Desk Analyst to join the team based out of our modern offices directly opposite Leatherhead Train Station. 


This role is to be part of a team that provides the first point of contact for Wates business for IT incidents and requests. This would be through phone calls and emails where you will be responsible for attempting to resolve the issue in the first instance.


You will be logical and methodical in your fault finding, and be able to identify and escalate high priority incidents and liaise with third parties to restore service and deliver requests. You will have excellent communication skills both written and verbal, and the ability to listen, question, and explain non-technical information so it is understood.


To be successful in the role you will already will hold a HNC / HND or above in Computer Studies or Engineering (or equivalent), ITIL v3 Foundation Certificate and excellent knowledge of Microsoft products and AD. You should also be able to demonstrate an ability to learn new products and have maybe worked in a similar role.  


If this sounds like your next move, then please feel free to contact us in confidence or apply on line.


A bit about us:


Wates is one of the largest and most successful family-owned private construction, development and property services companies in the UK.


As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.


Our company values of integrity, intelligence, performance, teamwork and respect for people, along with communities and the environment, run through our business at every level and are at the heart of everything we do.


The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us.  Wates Group are a responsible and inclusive employer and are proud to have been recognized for this through a range of accolades including gold accreditations with C2E (Committed to Equality) and Investors in People.