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Senior Resident Liaison Officer

Job Title: Senior Resident Liaison Officer
Contract Type: Permanent
Location: London
Start Date: ASAP
Reference: WG226
Job Published: December 11, 2018 10:41

Job Description

A new opportunity presents itself for a Senior Resident Liaison Officer to join our Wates Living Space planned maintenance team in Brent on a 12 months Fixed Term Contract. This role will oversee predominantly external works including: roofs, windows and doors, communal areas and FRA works.


Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year.


Key Accountabilities will include:

Set up, undertake and manage the Tenant / Customer / Resident Liaison Service on individual sites.
Ensure a consistent approach to customer care is adopted across the contract.
To Champion and Promote the Company.
Monitor and identify the recruitment, training and development of site RLO/TLO’s.
Manage the Tenant’s Complaints procedures.
Maintain and update the on site Database.
We are looking for you to be an experienced Senior RLO with a proven track record of successfully managing a team across planned maintenance works throughout the programme lifecycle. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.


A bit about us:


As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.


Our company values of integrity, intelligence, performance, teamwork and respect for people, communities and the environment run through our business at every level and are at the heart of everything we do.


The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us.  Wates Group are a responsible and inclusive employer and are proud to have been recognised for this through accolades including C2E (Committed to Equality) and Investors in People (Gold).


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