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Retail Support Administrator

Job Title: Retail Support Administrator
Contract Type: Permanent
Location: Newcastle upon Tyne
Start Date: ASAP
Reference: G299
Job Published: April 03, 2019 11:55

Job Description

Retail Support Administrator
Date: 01-Apr-2019

Location: Newcastle Upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

Full Time temporary role.

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 


We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.



Shift Pattern and Contracted Hours

35 hours per week working rotating dayshifts 5 out of 7 days.

Job Description

Another opportunity has arisen for a Retail Support Administrator to join the Retail Support Team based at Greggs House.  The main focus of the role is to provide first class service to shop teams and Area Managers, whilst also ensuring new shops, refits and re-sites are well planned and supported.


Key Responsibilities:

Providing remote support to shop teams and Area Managers, by telephone and email, and taking responsibility for resolving issues allowing the retail teams to focus on customer service
Delivering retail operational support throughout the business and acting as retail point of contact within Greggs House
Providing a first class administrative support service to retail management teams
Assisting with product recalls and other crisis related actions as required
Ensuring that all retail support actions for new shops, refits, re-sites and closures are delivered on time


Previous experience of working in a similar role
Previous experience of team working
Strong interpersonal and communication skills
Warm and welcoming telephone manner
Attention to detail
An ability to multi task and meet challenging targets and deadlines
Excellent customer service skills
Proficient in MS Office packages (Word, Excel, Outlook)

Previous retail experience
Customer service related qualification

Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
Your holiday entitlement starts with 21 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
After 6 months service you may be eligible  for our profit share scheme
You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump-sum payment equal to one year’s salary
You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
Other benefits include

Share Save and Share Incentive Schemes
Employee Assistance Programme
Healthcare Plans
Cycle to Work Scheme
Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.

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