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Regional Operations Manager

Job Title: Regional Operations Manager
Contract Type: Permanent
Location: Berkshire
Salary: 42400-60000
Start Date: ASAP
Reference: SDX/TP/RF3460/RP-CS
Job Published: August 20, 2019 14:53

Job Description

Regional Operations Manager (South East)
Job Introduction
Do you have proven experience in an Integrated Facilities Management role? Are you a dynamic relationship builder who is keen to develop opportunities and implement innovative solutions?

We are currently looking for a Regional Operations Manager to support one our client contracts, covering several Head Office and Office Based Business sites in the South East Region. As a Senior Manager, you will effectively manage the FM Operations Manager teams, liaising with both technical and functional experts from within Sodexo and the client teams to ensure that exemplary facilities services are provided at all sites within the account area,  delivering Hard, Soft and Technical and Project based activities to sites.

The ideal candidate will have a passion for delivering high quality service standards within a Head Office environment and the experience to lead IFM site service delivery teams across multiple sites.


Role Responsibility
Be responsible for the South East Region covering sites primarily focussed around Head Office and Office Based Business units occupying senior business leaders.
Work in partnership with the clients internal Real Estate organisation to deliver value adding services to end Customers
Effectively manage the FM Operations Manager teams, liaising with both technical and functional experts from within Sodexo and the client to ensure that exemplary facilities services are provided at all sites within the account area
Manage delivery through matrix management teams whilst promoting an ethos of team work to instil a culture of Safety, Business Continuity and continuous improvement.
To be responsible for an operating area and leading a management team to ensure delivery against Key Performance Indicators.
Act as the primary representative of Sodexo within the defined operating area by the effective management of all Managers, to ensure the delivery of both qualitative and quantitative results.
Foster long term profitable relationships with the client to maintain existing business and identify new business opportunities by delivering operational excellence.
Provide direction and expertise to the operating area by promoting Sodexo strategies and the overall Account Strategy in order to uphold the Company mission and values
Motivate and lead team to enable achievement of ‘Go for Growth’ strategy
Work with other Regional Operation Managers to develop best practice and best value solutions in conjunction with the overall client Account Strategy.
The Ideal Candidate

IOSH qualification or equivalent - Completion of internal SHE online training to IOSH is mandatory
Proven experience of managing large and diverse IFM site service delivery teams
Proven experience in an integrated facilities management role covering Hard, Soft and Catering Services
Experience in working in a matrix delivery environment
Excellent client relationship management
Experience operating at management level in an M&E environment
Broad knowledge of multiple service lines and their benefit to an organisation
Knowledgeable of risk and legislation across all service lines
Management knowledge of health & safety and food safety
Able to work on own initiative within a team environment
IT literate and financially astute

Proven experience of developing profitable relationships
NEBOSH general certificate
CIEH level 3 qualification or equivalent
HNC or HND in Hard Services or equivalent business management qualifications
Experience working in a standards/compliance environment
Corporate member of relevant professional institution
Strong communication, and negotiation skills
Package Description
Highly competitive salary, bonus, company car, a flexible benefits fund and retailer discount schemes.

About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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