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Public Information Coordinator

Job Title: Public Information Coordinator
Contract Type: Permanent
Location: London
Start Date: ASAP
Reference: 030975
Job Published: August 02, 2019 14:52

Job Description

Public Information Coordinator 030975
Organisation - Real Time Operations
Job - Administration
Position Type - Full Time

Location: Southwark, London 
Salary: £22,000 (plus circa 17% non-pensionable shift allowance) 
Pay Band: 1

Closing date for applications is: 23:59 on Sunday 11 August 2019 

About us 
Do you care about making a difference to people’s lives? Do you want to work in a dynamic, exciting and interesting environment? Are you interested in shift work with excellent benefits and shift allowance? 

With a population of over 8.6 million and millions of visitors every year, London is a city that’s always on the move. Surface Transports Network Management Control Centre helps to ‘Keep London Moving’ by supporting and managing the movement of people and goods on the road network. We report the status of the network to our customers and road users. We want our streets to be safe for everyone to use and pleasant places to live, work and move about efficiently. 

We are a 24/7 operation that is responsible for running Surface Transport services across the capital. Services are broad and dynamic and include monitoring the network, running incidents, managing bus routes and bus disruptions, making sure our tunnels are safe and operating effectively and supplying real time network information to our customers and partners. We are at our best when we come together in response to an incident or delivering iconic events like RideLondon and the London Marathon. 

Our Control Centre is a dynamic exciting environment and the diverse nature of the city is reflected in our teams and our people come from all walks of life.  

You will responsible for; 
• Composing and disseminating both planned and ad-hoc customer information, via social media platforms such as Twitter, to both inform our customers and influence their choices 
• Monitoring and responding to customer enquiries relating to our networks 
• You will maintain an overview of issues on or affecting our networks in order to provide relevant and timely information to the public 
• You will inform customers of traffic and bus diversions resulting from incidents like road traffic collisions, burst water mains, broken down vehicles etc. 
• You will support the efficient operation of the Control Centre by capturing actions from operational meetings and facilitating conference calls 
• You will use a range of operational tools and systems to keep abreast of events on the bus and road networks to help and support the travelling public 

We are looking for motivated and enthusiastic people who care about making a difference. This is a role to be really proud of and you will be provided with training and development opportunities, so from day one you’ll be ready to go. 

Skills, Knowledge, Experience and ways of working 
• Are you able to work within a high performing team to achieve a shared goal 
• Can you manage your time effectively in a dynamic operational environment 
• Do you possess or can you quickly develop your knowledge of TfL’s networks 
• Have you got a strong working knowledge of social media platforms 
• Are your verbal and written communication skills developed to a high standard 
• Do you have excellent attention to detail and possess the ability to ensure high quality and consistent outputs 
• Are you experienced in working in a real-time communications environment 
• Can you work collaboratively as part of a multi-disciplined team 
• Are you computer-literate, a strong typist and are you able pick up proficiency in multiple systems in an operational environment 

Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (e.g. 06:30 – 14:30), late shifts (e.g.14:00 – 22:00) and weekend shifts (e.g. 07:00 – 19:00) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends. 

Application Process 
Please provide a covering letter and CV, the length of each should be no longer than two sides of an A4 page.  

Equality and Diversity 
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status. 

Other Information 
You may be required to undergo suitable vetting clearance to work in the Network Management Control Centre. 

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include: 

• Final salary pension scheme 
• Free travel for you on the TfL network 
• A 75% discount on National Rail Season Ticket and interest free loan 
• Private healthcare discounted scheme (optional) 
• Tax-efficient childcare payments 
• Tax-efficient cycle-to-work programme 
• Retail, health, leisure and travel offers 
• Discounted Eurostar travel 

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