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Ops Administrator

Job Title: Ops Administrator
Contract Type: Permanent
Location: Dunstable
Start Date: ASAP
Reference: 646485
Job Published: August 21, 2019 14:51

Job Description

The Operations Administrator will provide comprehensive administrative and organisational support to Regional Operations Managers..

Role: Operations Administrator

Function:  Central Operations

Location: Dunstable

Topline salary: Competitive basic salary + up to 10% bonus and benefits

Part-time permanent position, 28 hours across the week

As part of the Central Operations function, the Operations Administrator will provide comprehensive administrative and organisational support to Regional Operations Managers which is shared between a team of 5 across Premier Inn & Restaurants.

We are the UK's leading hospitality company, a FTSE 100 organisation with over 35,000 employees worldwide, and for the last 9th years running we have been recognised as a ‘Top Employer’ by the Top Employers Institute

Owning successful brands such as Premier Inn and hub by Premier Inn, we have over 750 hotels and over 70,000 rooms across the UK, Germany and the Middle East. We are also proud to own over 420 restaurants across the UK including Beefeater and our newer brands Bar + Block and Cookhouse & Pub. With exciting plans to innovate and grow our core UK and international business, and always keeping our customers at the heart of what we do, there has never been a more exciting time to join Whitbread!


What you will be doing:

Diary and e-mail management. Notifying meetings and appointments, inputting and updating calendar requests (as agreed by ROM)
Opening and handling all incoming mail. Distributing appropriately according to its nature and bringing priorities to the forefront of the Operations team and brand team.   Where applicable respond on behalf of the team standard and general enquiries. 
Organising venues for meetings, internal and external customers; including where appropriate booking accommodation, transport, train/air/hire car/taxi ensuring that time tables are relevant, meet the needs of the meeting. Setting up conference calls as required.
Ensuring at all times that best value is achieved in line with WHR expense policy
Typing and issuing correspondence to include - letters, invites to meetings, disciplinaries, appeal minutes and long service letters.
Managing mailing lists, updating site lists when changes happen in time, in detail and with accuracy. Sharing information with broader Restaurants team as appropriate
Ad hoc tasks: format and produce documents required for circulation or presentation as required; including presentations, proposals & briefs, chase & collate tasks.
Administrative support for SDWorx queries and activities from ROMs. Follow up on ROM requests
Additional Events: where requested participate in supporting annual conferences
Management of any temps – invoices and bookings

Why we’d love you to apply:

You will be able to challenge timelines and requests and prioritise workload
Diary management experience is essential
A Team Player/great team attitude
Excellent communication skills – both face to face & via telephone
Attention to detail / accuracy of reporting & written communications
Total discretion, high integrity
Dedication/flexibility – may have to work additional hours as required
Excellent organisation and planning
Ability to work to deadlines



Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.

Job ref:

10 Jul 2019

Applications close:
06 Sep 2019