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Operator

Job Title: Operator
Contract Type: Permanent
Location: Bristol
Industry:
IT
Salary: 22021-23836
Start Date: ASAP
Reference: 3808
Job Published: September 24, 2019 13:17

Job Description

Operator
We hope to recruit those who can deliver the highest level of solution-orientated customer care, in our Operations Centre.

This is a state of the art, multi-purpose Centre that has brought together the Emergency Control Centre, Traffic Management and Community Safety (CCTV) Control Rooms. 

The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services.

The role is for a 12 hour night shift on a 4 on 4 off basis working from 19.30pm – 07.30am.

Directorate
Growth and Regeneration
Job Type
Customer Services, Other, Housing
Working Hours
Full Time
Employment Type
Permanent
Location
100 Temple Street BS1 6AG
Pay Grade
BG8
Salary
£22,021 - £23,836
DBS
Not Applicable
Closing Date
08/10/2019
Ref No
3808
Documents
Person Specification
(PDF, 152.23kb)
Job Description
(PDF, 165.21kb)
This role will include operating security alarm platforms and surveillance camera systems; along with the use of telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond.

You will also ensure accuracy and have excellent communication and customer service skills, including liaising with the public, internal and external customers, and be able to use your own initiative in solving problems. Good IT skills and confidence in the use of Microsoft Office are needed.

The role will include working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns, with options of day and night hours.

This post is subject to Police vetting (NPPV 2).

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