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Operations Manager

Job Title: Operations Manager
Contract Type: Permanent
Location: Kensington
Salary: 24511-35000
Start Date: ASAP
Reference: Kensington268
Job Published: August 10, 2018 15:13

Job Description

Are you highly motivated with excellent organisational skills and a passion for operational excellence?

Here at Virgin Active, we pride ourselves on our innovations and vision to 'Make exercise irresistible, and we need you to get on board and help us achieve this. We’re looking for an Operations Manager to have full responsibility & accountability for the club in the absence of the General Manager.

Your job:

Inspiring & motivating the club teams to deliver operational efficiency at all times ensuring a superior member journey beyond expectations
Line management & motivation of the Service Manager and Membercare (cleaning) teams; including recruitment, training, development & performance management, as well as rota’s, payroll & day to day management
Managing the Service Manager rota ensuring adequate cover is always in place, utilising the wider HoD team and completing Service Manager shifts personally 2-3 times a week
To have responsibility for key ancillary lines, ensuring revenue targets are achieved & costs controlled
Support the General Manager in key areas and deputising in their absence
Your commitment:
This is a full time role working 40 hours per week; 5 days out of 7. Flexibility is required to suit the needs of the business and will include, 'earlies' (6am starts), 'lates' (11pm close) & weekends shifts to support club opening hours. The successful candidate will need to be available for the full complexity of shifts, which are on a rota basis.

What we can’t live without:
Friendly & approachable, we’re looking for someone with a hands on approach who can work well under pressure and thrives in a fast paced environment.

To be a successful Operations Manager, you will have:

Significant experience as a Departmental Manager and confidence with managing a P&L
Operational experience within a customer facing environment, preferably from a luxury background
Management experience with strong leadership skills and the ability to create a culture of coaching, training & development on an ongoing basis
Excellent communication skills with the willingness to be approachable to members & staff and a genuine interest in tackling & resolving member issues
In depth knowledge of H&S guidelines and regulations
Either a Lifeguard Qualification or a confident swimming ability & willingness to take the course within the first month of starting
The Perks:

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

Flexible working hours; have a life outside of work!
Great development with our in-house Management Development programme ‘Evolve’. Upon completion, you’ll receive a Level 3 Diploma in Management Development accredited by the Institute of Leadership Management.

Complimentary gym membership for you and a buddy
Discount on loads of Virgin products and services
30 days holiday (pro rata), plus bonus birthday day
Salary Finance – financial wellbeing
Tax free childcare vouchers scheme
Employee Assistance Programme

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