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Lab Support Coordinator

Job Title: Lab Support Coordinator
Contract Type: Permanent
Location: Stevenage
Salary: 23000-25000
Start Date: ASAP
Reference: SDX/TP/186305/46361
Job Published: June 13, 2019 12:59

Job Description

We are looking for laboratory support coordinators to support science/research activities at GlaxoSmithKline, enabling smooth facilitation and function of the working environment. The successful candidates will act as the first line of support for infrastructure, engineering, purchasing, IT and other service requests including equipment maintenance/repair. They will play an important role managing consumables, overseeing lab stocks and ensuring appropriate tracking and safe delivery and storage of goods.  Working alongside GSK lab supervisors they will also help coordinate the working environment including overseeing waste removal, availability of PPE and provision of lab services. In addition they will be involved in a wide range of general and technical lab support activities.


The role would suit someone with a scientific background who enjoys a support role and who is very customer focused. This would be a good opportunity to gain experience in lab management. Flexibility and a ‘can do’ attitude are vital attributes as well as having a good knowledge of health and safety, being self motivated and working to deadlines. Good communication skills and ability to manage conflicting priorities are also essential.

To be the single point of contact within the laboratory for infrastructure, engineering, purchasing, IT and other service requests; reporting of faults and ensuring these are closed out in a timely fashion
To provide a general induction/orientation for new members of staff
To provide co-ordination of a 5S lean service
To act as the first line of support for facilitation of equipment maintenance/repair; liaison with LIS
To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface
To maintain lab documentation as necessary
To manage the ordering of consumables from external suppliers via CERPS and internal orders from site stores using Stockboss
To provide a general induction/orientation for new members of staff
To co-ordinate/oversee lab stocks through kanban by liaison with site stores
Ensures appropriate tracking and safe delivery and storage of goods
To co-ordinate the working environment including space and availability of PPE
To co-ordinate the removal of waste from labs
To carry out regular health & safety inspections
To co-ordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff
To adhere to all company & client policies, procedures, site rules and regulations.
To comply with all company & client procedures relating to Health & Safety & safe working practices
To represent and promote the Company wherever possible
To attend training sessions appertaining to the post and ensure this training is documented in personal training file
To perform other reasonable duties as deemed necessary

Education to ‘A’ Level standard or equivalent in a Science subject, with minimum qualification of four GCSEs grades A-C including Science, Maths and English
Good IT skills
Strong verbal communication skills.
Experience within the pharmaceutical industry
Knowledge of Health and Safety
Knowledge of databases and ordering systems
Self motivated and ability to work under pressure to balance conflicting deadlines
Knowledge of chemicals and safe handling
Aptitude for technical and practical matters
Experience of working in a compliance driven environment
Service orientated attitude combined with innovative thinking
Strong team player with experience in a high quality customer service operation
Able to complete relevant paperwork according to principles of Good Documentation Practice



Experience within the facilities industry
Use of ordering systems
Ability to improve processes
Knowledge of 5S principles
We are currently looking for a Laboratory Support Coordinator to support Research Operations at the GlaxoSmithKline R&D hub site at Stevenage. Working as part of the Sodexo Lab Services team, this is a great opportunity for someone who has an interest in science and lab operations to be part of a dynamic team. The ideal candidate will hold a science qualification and have some background with lab operations/customers services in a Pharma or other Scientific environment.


Salary will be between £23-25k dependent on experience.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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