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IT Service & Delivery Manager

Job Title: IT Service & Delivery Manager
Contract Type: Permanent
Location: Preston
Start Date: ASAP
Reference: RL1623
Job Published: February 21, 2019 12:07

Job Description

Contract Type:
Full time
Job Type:
Preston (Head Office)
8:00am to 5:00pm (Mondays to Thursdays) and 8:00am to 4:00pm (Fridays)
Who we are :

We’re a triple Queen’s Award-winning commercial recycler with over forty years’ experience in the recycling and waste management industry. Our commercial services support our social welfare charity, which helps vulnerable people to work their way back to independent living.

As an industry leader, we pride ourselves on the quality service, efficiency and innovation at the heart of all our departments. We aim to deliver innovative solutions and big savings to our customers while maintaining our community focus and family business feel.

The role:

We’re looking for an experienced IT Manager to join our team as we grow and transform our IT practices and processes. Reporting directly to the CTO, this is a hands-on leadership role, leading our expanding IT Operations team and responsible for the implementation and management of our IT strategy. You will also be accountable for the smooth running of our existing systems, infrastructure and support processes across multiple UK sites.   


Providing operational leadership to the service desk and operational personnel
Helping to drive results with the internal team of developers
Implementing best practice systems and ‘ways-of-working’ within IT
Implementing an IT reporting framework against agreed SLAs 
Maintaining delivery and operational performance indicators 
Working knowledge of best practice and knowledge of common frameworks 
Working with other business units to carry out transformational projects across the company 
Day-to-day oversight of IT physical hardware, software and network infrastructure
Ensuring continuous improvement and best practices are adhered to
Leading and mentoring the IT team and prioritisation of resources against IT demand


Person Specification


Bachelor Degree in Computer Science, Software Engineering or equivalent work experience
Experience in managing projects and delivering results
A working knowledge of IT best practice processes
Solid documentation skills
Excellent verbal communication skills


Good understanding of network technologies
Previous experience in a management or oversight role
Administration of Linux and Windows server architectures
You will also: ensure high standards of delivery and customer service; be determined, resilient and flexible; demonstrate a positive attitude; and come up with ideas that add value.


Experience in web technologies and setting up and administering their environments
 Development experience
Cloud and virtualisation experience
 Knowledge of relevant IT compliance  


Subsidised café
Health Care Cash Plan Scheme (after qualifying period)
FairQuid Credit Union Savings and Loan Scheme (after qualifying period)
Employee Wellbeing initiatives
Employee reward scheme
Discounted tickets to tourist attractions
Staff family events
Excellent progression opportunities
Cycle to work
Salary Sacrifice Lease Car Scheme

To Apply: Please send your CV and cover letter to jobs

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Job Type: Full-time