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Incident Response Manager

Job Title: Incident Response Manager
Contract Type: Permanent
Location: London
Start Date: ASAP
Reference: 029477
Job Published: March 05, 2019 13:38

Job Description

Incident Response Manager 029477
Organisation - Crossrail Operations
Job - Enforcement & Policing
Position Type - Full Time
Band: IRM

Salary: £36,000 plus 30% unsociable hours shift allowance after circa 6 month probation period and successful training competition.

Location: Central London


Elizabeth line (Crossrail) - will transform travel across the city, boosting the economy by billions of pounds and supporting thousands of new jobs and homes. The line, currently being constructed by Crossrail, will be named after the UK's longest serving monarch when it becomes operational.

As the Incident Response Manager you will lead and manage the on-site response to events affecting the central operating section of the Elizabeth line through collaborative working with incident responders from other organisations impacted, in order to minimise the impact of service disruption and exposure to loss, whilst continuing to meet statutory, business and route performance requirements.


Key accountabilities:

Respond to and manage infrastructure and rolling stock incidents to minimise service disruption, mitigate loss and aid resumption to normal working in a safe and timely way to improve the overall performance of the network.

Respond to and manage the railway's response to incidents affecting RfL infrastructure requiring the attendance of the emergency services.

Undertake the role of Rail Incident Officer / Tactical Commander (where appointed) and lead the industry response to accidents and significant service disruption to deliver compliance with Railway Group Standards.

Communicate decisive actions and results during incident management to aid safe & timely resumption to normal service.

Carry out post incident investigations and compile reports, both formal and local.

Undertake the role of Accredited Agent (where appointed) and collaborate with other responders to deliver compliance with The Railways (Accident Investigation and Reporting) Regulations 2005

Apply and oversee the on-site application of standards, rules and local working procedures and take appropriate corrective action to mitigate risk and exposure to loss.

Conduct announced and unannounced safety and security checks on RfL infrastructure within the Central Operating Section and engage with stakeholders to build and maintain effective working relationships.

Apply and manage on-site risk control measures for safety critical work ensuring compliance with the safety management system to keep customers and RfL(I) staff safe, and minimise risk to the business.

Ensure compliance to the Minimum Operating Requirements, reporting non-compliance immediately to the Service & Infrastructure Manager and implement corrective action as necessary.

Carry out additional duties (including, but not limited to, Points Operator, Route Setting Agent, Bridge Strike Nominee, Rail Defect Nominee and Controller of Site Safety) as directed by the Service & Infrastructure Manager to minimise service disruption, mitigate loss and aid resumption to normal working in a safe and timely way. 


Key requirements:




Hold a full, clean driving licence


Knowledge of Network Rail and Train Operating Companies within the route and the key aspects of their business.

Geographical knowledge of the Elizabeth line route

Level 2 - Railway Rules & Regulations

Rail Incident Officer (Silver Level)

Knowledge of Network Rail's Operational Code and Network Emergency Plan

Geographical knowledge of adjoining routes



Ability to establish a course of action for self and others, managing time, resources and surrounding circumstances to deliver objectives. (E)

Ability to conduct routine investigations and establish the immediate and underlying cause of events. (E)

Ability to lead the on-site multi stakeholder response to accidents and significant disruptive events.(E)

Ability to work alone including railway line side and within tunnelled environments. (E)

Ability to drive a road vehicle within Central London with the aid of GPS / Road Maps.



Leading incident response at events where potentially fatal outcomes exist. (E)

Coordinating the on-site response to form teams of people with adequate resources to meet regulatory requirements. (D)

Coordinating the on-site planning and execution of arrangements to control and mitigate loss. (E)

Collating and preserving evidence and information in real time.

Consulting and communicating with others in real time to inform effective decision making.

Diversity & inclusion

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age or disability status.

In order to be appointed to a post, candidates must successfully pass medical screening and a drug & alcohol test. Candidates who do not pass the medical screening will have their offer of employment withdrawn.


Application Process

Please apply using your CV and a covering letter.

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.


The closing date for applications is 07/03/2019 @ 23:59


We may close this advert early if we receive a high volume of suitable applications. 




In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area  but mostly include:


Final salary pension scheme
Free travel for you on the TfL network
A 75% discount on National Rail Season Ticket and interest free loan
30 days annual leave plus public and bank holidays
Tax-efficient childcare payments
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

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