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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Permanent
Location: Fareham
Start Date: ASAP
Reference: SS27412
Job Published: December 12, 2018 13:32

Job Description

Reference numberSS27412RegionUKLocationSouth EastSub locationFarehamFunctionAdministration / SupportEmployment typeFull TimeHourly Rate BandsN/ASalaried/Hourly-PaidSalaried
Providing Helpdesk/Administration support to the client and Interserve operational management within an Interserve Industrial Business. To adhere to Company policies and procedures, to complete identified tasks within specified deadlines.

To operate the Helpdesk facility and Computer Aided Facilities Management (CAFM) system
To monitor and where necessary, responding to helpdesk events, requests & updates.
To create letters and memos as requested
To file and maintain company documentation
To deal with phone calls and day to day queries
To carry out associated administration duties as required
To ensure ad-hoc tasks are performed as required
To obtain & process quotations
To open, sort, distribute and deal with incoming mail
To maintain and operate accurate and reliable management reporting information and performance monitoring systems.
To assist as required with the monitoring and control of financial aspects of the site.
To produce monthly reports
To provide administrative support to the site
To undertake duties as necessary to ensure provision of services and any other reasonable duties as directed by the Facilities Manager
Excellent literacy and numerency skills
Use of Microsoft Office
Previous administrative experience in a service business
Organisation & Planning
Effective Communication
Problem Solving
Commercial Awareness
Customer Service

Key Qualifications / Experience / Skills Required:
PC literate / IT Skills (Word, Excel & Powerpoint)
Previous Administration Experience
Previous experience using computer aided facilities management system is desireable
Uses own initiative to take action
Good interpersonal skills and has worked within a team
Good communication skills especially in the use of the telephone
Capable of communicating with team at all levels
Able to deal with customer complaints over the telephone or email
To be reliable with good time keeping
Able to organise and prioritise workload
Full time
37.5 hours per week
Shift pattern: 8:00 - 16:00, 30 min unpaid lunch break
25 days annual leave

Interserve is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values. We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. Headquartered in the UK and FTSE listed, we have gross revenues of £3.7 billion and a workforce of circa 75,000 people worldwide.

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