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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Permanent
Location: Buxton
Industry:
IT
Start Date: ASAP
Reference: SS26403
Job Published: October 11, 2018 15:14

Job Description

HELPDESK ADMINISTRATOR
Reference numberSS26403RegionUKLocationEast MidlandsSub locationBuxtonFunctionAdministration / SupportEmployment typeFull TimeHourly Rate BandsN/ASalaried/Hourly-PaidSalaried
POSITION OVERVIEW
Interserve is currently recruiting for a Helpdesk Administrator to effectively operate the Helpdesk and associated communication systems at HSE Buxton, delivering a professional, efficient and customer-orientated service. To log service requests and communicate these requirements to IFM staff, liaising with customers, ensuring deadlines are met, and carrying out general administration tasks.  the role is based on our client site in Buxton, Derbyshire, post code: SK17 9JN

RESPONSIBILITIES
Answer calls and emails directed to the Helpdesk.
Issue Reactive Helpdesk calls to Managers/Engineers, applying the appropriate priority required.
Monitor times and dates and chase jobs. Inform Managers of any jobs which are about to go out-of-date.
Carryout administrative support and general duties assigned by the Helpdesk Manager
On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities arise they will need to assess the task and direct staff appropriately within set guidelines and protocols.
To monitor and update all service desk requests and take appropriate action to prevent non-compliant incidents in line with policies and procedures.
To report system and equipment faults to the appropriate personnel.
To respond to all reported alarms, ensuring appropriate action taken.
Data input for work orders to be raised and filing of job sheets.
Managing pool vehicles and the pool vehicle log.
Issue additional work tasks to Managers as applicable. Record and monitor progress of additional works.
Close and update PPMs on helpdesk once completed.
Provide general administrative support.
Assist with the monthly reporting
Ensure record keeping, reports and processes are updated on a regular basis
Log any outgoing written correspondence
Follow all company and site procedures
WHAT WE ARE LOOKING FOR
Essential
Excellent customer service skills.
High standard of customer awareness.
Keyboard skills.
Confident telephone manner.
Able to assess and prioritise work.
Good listening skills.
Literate & numerate
 
Desirable
A helpdesk/customer service background
Familiarity with Microsoft Excel and Word & PowerPoint
Understanding of the principles of 5S
Person
 
Good communicator.
Reliable.
Flexible.
Organised.
Able to work on own initiative or as part of a team.
Able to work under pressure.
 
 

ABOUT THE COMPANY


Interserve is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values. We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. Headquartered in the UK and FTSE listed, we have gross revenues of £3.7 billion and a workforce of circa 75,000 people worldwide.