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Customer Service Assistant

Job Title: Customer Service Assistant
Contract Type: Permanent
Location: Manchester
Start Date: ASAP
Reference: WG218
Job Published: November 14, 2018 09:42

Job Description

We have a fantastic opportunity for two experienced Customer Service Assistants (CSA’s) to join the team out of our South Manchester Office in creating a sustainable first class provision of services to Wates on a part time basis.


To be successful in this role, you will be responsible in setting high standards for both the visual image of all areas within the office and the services delivered to them, along with maintaining a visible presence & main point of contact at all times.


Your Key Accountabilities will include:


Act as the first point of contact for the general public and all levels of staff, including external contractors, suppliers and VIP visitors either face to face or by telephone.               

Management of visitor booking system. Ensuring all meeting room are clean, tidy and maintained throughout the day.

Assist in maintaining the security of the site, through monitoring staff access and validation of visitors and contractors, along with checking staff car parking  

Assisting the team in maintaining and updating records, files and logbooks including Lost Property, Restricted key lists and transport delivery and collection information where required              

We are looking for you to already have NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) with an additional certification in office management a plus.


Already working in a similar role, you will have a professional attitude and appearance and be able to think on your feet when faced with various situations. You will have Solid written and verbal communication, coupled with excellent organisational skills, and able to use MS office proficiently and have hands on experience with office equipment such as Printers and video conferencing facilities.


The role is 25 hours per week and the successful candidates will be required to provide cover between 07:30 till 17:30 – Monday to Friday on a shift basis, along with cover for each other during holidays, etc. Own transport ideal as office not located on main public transport routes.


A bit about us:


Wates is one of the largest and most successful family-owned private construction, development and property services companies in the UK.


As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.


Our company values of integrity, intelligence, performance, teamwork and respect for people, along with communities and the environment, run through our business at every level and are at the heart of everything we do.


We are a responsible and inclusive employer and are proud to have been recognized for this through a range of accolades including gold accreditations with C2E (Committed to Equality) and Investors in People.