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Customer Resolutions Advisor

Job Title: Customer Resolutions Advisor
Contract Type: Permanent
Location: Birmingham
Industry:
Start Date: ASAP
Reference: VT048
Job Published: September 05, 2019 19:05

Job Description

Customer Resolutions Adviser
Job Title : Customer Resolutions Adviser Location : Birmingham City Centre
Salary : £23,372 per annum Close Date : 15-Sep-2019
Employment Type : Permanent Full or Part time : Full Time
Have you ever wanted to be part of our RED HOT Customer Resolutions Centre based in Birmingham City Centre?
 
We are looking for delightfully surprising full-time Customer Resolutions Advisers to join our team and engage with our customers across a variety of channels - including email, letter, phone, and live chat. The Centres Customer Resolution Adviser shifts are rotated across the following roster based on a 35 hour working week:
 
08:00am until 3:30pm
09:30am until 5:00pm
11:00am until 6:30pm
1 weekend in 5 (Saturday & Sunday)
The centre operates from 07:00am until 10:00pm but the shifts highlighted above are the current shift patterns. These shift patterns are subject to change due to business needs and are reviewed when needed.
 
You will be working to an exceptionally high standard with challenging goals and deadlines in an ever-changing environment.
 
Teamwork is everything - we want true team players who can be both flexible and adaptable and want to help our Customer Resolutions Centre become a 'Centre of Excellence'.
Making our customers lives easier is your key priority. Your aim is to connect with every customer and go beyond their expectations by resolving their need to contact us at that very first touch.
Knowing how to put the customer at the heart of everything you do is what this role is all about - creating amazing every minute of every day.
 
Interested? Let's look at the key responsibilities:
 
An eye for accuracy - especially in the written form
Strong communication skills - both written and verbal (timely and accurate)
Ability to work under your own initiative
Ability to work at pace and under demand - often with very tight deadlines
Flexible and adaptable to keep up with the change in priorities
Great at planning and organising your workload
Adhering to our confidentiality agreement at all times
A positive and enthusiastic attitude to ensure that all complaints and enquiries are dealt with efficiently
Ability to remain GDPR compliant at all times when handling customer and colleague data
If this all sounds like you, then we definitely want to hear from you. We will be considering applicants as they apply, so please don't delay in submitting your application. Please submit a CV as part of your application.
 
In return, we can offer you all the support and guidance necessary to succeed. This is a great opportunity to work within a talented and dedicated team.
 
Everyone who joins Virgin Trains becomes part of our #VirginFamily. We're committed to ensuring that Virgin Trains is inclusive, a place where people are encouraged to be who they really are, not a corporate version of themselves. A place where differences are welcomed, recognised, accepted and put to good use.