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Communications Manager

Job Title: Communications Manager
Contract Type: Permanent
Location: London
Industry:
Start Date: ASAP
Reference: 028973
Job Published: March 05, 2019 13:35

Job Description

Communications Manager 028973
Organisation - Employee Comms & Engagement
Job - EMPLOYEE COMMUNICATIONS
Position Type - Full Time
 
Location: Southwark, London

Competitive salary + excellent benefits

Permanent and fixed term opportunities available


About us 
We are accountable for the successful delivery of the employee communications and engagement strategy which supports the business to deliver an ambitious Mayor's Transport Strategy, their business plans and modernisation programmes. Engagement is critical during periods of change, so we play a key role in enabling successful organisational change. 


We develop and deliver high quality, effective organisational-wide internal communications engaging all our people, both those on the frontline and office based. We are also responsible for improving how other people across TfL communicate and engage with people, by providing coaching to senior managers 


About the role 
This role supports the Head of Employee Communications/Senior Communications Managers in developing and delivering employee engagement and communication plans to support delivery of strategic projects and priorities and change programmes. 
You will be responsible for creating and implementing employee communication plans and campaigns to support the effective, timely, two-way flow of information across the business to drive behaviour change and engagement with the TfL priorities. 
You will manage and develop innovative communication channels, both online and offline, with a particular focus on evolving digital platforms in line with industry best practice. 

We need to continuously track and measure the effectiveness of our communication activity to make sure our campaigns and channels are fit for purpose and meeting business objectives. This activity is part of this role. 
You will set and share best practice with colleagues and stakeholders across the function to help improve how they communicate and engage with our people. You will advocate our internal visual identity and tone of voice, and make sure it is used across the organisation. 

You may be a required to participate in an on call roster, depending on business needs and may have line management responsibility. 


About you 
You will have significant knowledge of effective communications and engagement strategies and techniques across the full range of face-to-face, digital (including social media), print and broadcast communication channels. You will be culturally aware, with an understanding of complex organisations and an appreciation for business, operational and customer issues. 
You’ll have experience of identifying communication issues and solving problems using sound judgement and analysis, providing practical and pro-active communications guidance and support. 

You must have excellent communication skills. You need to have highly effective written and presentation skills, internal communications planning, digital channel delivery, expert with industry standard software systems. 
You will also have excellent project management skills and experience of coaching and mentoring to help colleagues develop. 

You will also need to have excellent people management skills. 


Skills, Knowledge and Experience 


Skills 

Communication skills - highly effective written and presentation skills, internal communications planning, digital channel delivery, expert with industry standard software systems (essential)
Proven track record of creating and deploying employee communications and engagement channels, programmes and campaigns with a measurable positive impact on employee engagement and business performance (essential)
Project management (essential)
Coaching and mentoring - peer to peer and developmental (essential)
 


Knowledge

 

Significant knowledge of effective communications and engagement strategies and techniques across the full range of face-to-face, digital (including social media), print and broadcast communication channels 
Culturally aware, with an understanding of complex organisations and an appreciation for business, operational and customer issues (essential)
Able to identify communication issues and solve problems using sound judgement and analysis, providing practical and pro-active communications guidance and support (essential)
 

Experience 

Experience of implementing communications strategy in large organisations within a complex an highly unionised environment (essential)
Experience of creating & delivering creative communication solutions and campaigns to drive engagement (essential)
Experience of running communications projects and campaigns in customer-facing environments and across the full range of media (in particular face-to-face and social media), with measurable positive impact and return on investment (essential)

Application Process 


Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. 


The closing date for applications is Friday 8th March 2019 @ 23:59

 

 

This vacancy is being re-advertised, if you applied before you should not apply again. 


Equality and Diversity 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status. 


Benefits

 

 

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area  but mostly include:

• Final salary pension scheme

• Free travel for you on the TfL network

• A 75% discount on National Rail Season Ticket and interest free loan

• 30 days annual leave plus public and bank holidays

• Private healthcare discounted scheme (optional)

• Tax-efficient cycle-to-work programme

• Retail, health, leisure and travel offers

• Discounted Eurostar travel